The world today is quickly going digital due to the added convenience that it provides. South River has long been behind the curve when it comes to such efforts. That has changed with the additions made this year.
The Council has sought to change that trend with their technology investment this year. These changes were made possible by a contract with GovPilot this year, a tax neutral expense due to findings of budget savings. The resolution authorizing this contract passed on a party line vote, with Councilmen Sapata and Gurchensky voting against these improvements.
Councilman Meira explained the efforts, “We’re not abandoning old-fashioned paper, but by providing online services, we can provide added convenience and efficiency to residents.”
This year, the Borough launched a suite of online services, “DO•it,” with the goal of making getting things done in the borough friendlier. “All year we’ve been improving these services,” said Councilman Jones, continuing, “residents can report concerns and potholes online or from their phones. They can obtain info from our interactive map. They can report police tips. We’re now in the final testing stage before launching ‘FILE•it,’ a service that will start moving applications and registrations online.”
The service, expected to begin late in 2017, will begin with registration for recreation. They will then add dog licensing, followed by many other additions next year. The goal is to eventually file and pay for all registrations, applications, and permits this way.
Council President Haussermann added, “customer service is something we’ve been spending a lot of time discussing this year. Residents shouldn’t have to submit recreation registrations at times inconvenient to them and in person. They should be able to click a few buttons and hit send.”
Councilman Alai, who has supported this idea since conception expressed his support. “The best part about these changes we’re making is that when this thing is fully off the ground, it should make it easier for everyone. Residents will know exactly what to pay immediately and won’t have to make multiple visits. They’ll be able to pay by credit card on a secure site. And internally, it will make for less administrative work, allowing our employees to have time to focus on different tasks.”
Recreation registration is nearly complete and will be going online before sign-ups for spring sports begin. Dog licensing should also be available when renewals begin next year. The Council expressed that you will still be able to file in person, for those who dislike computers.
Look for all of these services at http://southrivernj.org/doit/.